Interpretation
The following definitions are used in these terms and conditions:
- “The Company” refers to International Diplomatic Hub FZE.
- “The Customer” denotes any entity, whether corporate or non-corporate, buying or intending to buy goods from The Company.
- “The Product” encompasses goods sold or supplied by The Company to The Customer under these terms and conditions, including instances where The Product predominantly involves service provision.
General
1.1 These terms and conditions govern all Product sales by The Company to any Customer, superseding any conflicting or additional terms proposed by The Customer.
1.2 Amendments to these terms and conditions are only valid if explicitly agreed upon in writing by The Company.
Eligibility and Entitlement
2.1 The Company exclusively deals with legal adults and bona fide military or diplomatic corps members worldwide, or those with Diplomatic Privilege in their host country. The Company retains the right to validate The Customer's identity by requesting supporting documents and may cancel or withhold orders from ineligible individuals.
2.2 The Customer must adhere to the stipulated wine, beer, spirit, or beverage quotas, or other entitlements set by their Embassy, High Commission, Military affiliation, or Organisation. The Company is not liable for any delays, expenses, or consequences resulting from quota exceedance or entitlement breaches.
Orders
3.1 Orders should be placed through The Company’s website, specifying The Product(s), pack sizes, and quantities. Orders via email to Karl@idiphub.com or other electronic means are only valid with prior consent from The Company’s authorized representative.
3.2 Every order must include the final destination country.
3.3 Order acceptance and Product availability at the time of delivery are at The Company’s discretion. Substitutions for unavailable items require The Customer’s approval. The Customer should verify the Pro-forma Invoice sent to their email and respond accordingly. Absence of response authorizes The Company to dispatch goods as per the Pro-forma Invoice, with or without substitutions.
3.4 Each order is treated as a distinct contract.
Cancellation Policy
4.1 Online orders can be changed or cancelled without charge within 30 minutes of placement.
4.2 Cancellations for non-catalogue Products (from the extended range) ordered specifically from third parties will incur full Product costs plus any additional handling, transport, shipping, or insurance expenses incurred up to the cancellation point, payable by The Customer as per the outlined payment terms.
4.3 Cancellations of special packing or additional services (e.g., wooden crates, special pallets, reefer container) are not permitted once arrangements with third-party providers commence.
4.4 Products returned post-cancellation become The Company’s property.
Prices
5.1 Prices are based on values at shipment time; any order price changes will be communicated before shipment.
5.2 The Company is not liable for typographical, clerical errors or omissions in its documents and may correct them without incurring liability.
5.3 Quoted prices exclude VAT and other taxes.
5.4 Delivery and insurance charges are shown as a percentage of the total order at checkout.
Delivery
6.1 All prices exclude delivery, insurance, and related costs. FOB, CIF, or other incoterm-based prices for specific orders or inquiries are available on request.
6.2 Products are shipped either pallet-packed or hand-loaded into containers. The Customer is responsible for providing necessary unloading/loading equipment, storage, and labor at the delivery point. The Company can arrange such services at a separate cost.
6.3 Product inspection at delivery is mandatory. Breakage claims are only valid if reported within 3 working days of delivery, with damaged Products and packaging retained for inspection.
6.4 The Company does not operate a 'sale or return' policy.
6.5 Delivery estimates are not contract terms. The Company strives to meet delivery times and locations but is not liable for delays due to force majeure (9.1).
6.6 The Company makes every effort to ensure Product availability but can only confirm this when assembling the order. Unavailability does not constitute liability for loss.
6.7 Pro Forma invoice freight amounts are based on specific shipping routes; any route changes may incur additional charges.
6.8 Demurrage and storage costs at the destination port are The Customer's responsibility, unless otherwise written.
6.9 Delivery terms adhere to Incoterms 2010.
Products
7.1 The Company ensures all Products comply with UAE legislation.
7.2 The Customer is responsible for ensuring Products comply with import country laws. The Customer bears responsibility for the accuracy of special Product requirements.
7.3 Beer shelf-life is guaranteed for a minimum of 3 months (craft beers included) from dispatch. Longer shelf-life requests are accommodated where possible. Refunds are available for beers outside this shelf-life.
Claims and Returns
8.1 The Customer must inspect Products upon receipt. Claims for defects in quantity, quality, or condition must be made within three days; otherwise, Products are considered accepted.
8.2 Valid quality defect claims will be credited up to the invoiced price, with no further Company liability.
8.3 Returns without prior Company consent are not credited. Credit refusal may occur for goods outside a 'reasonable period', lacking purchase proof, damaged, or near expiry.
8.4 Uninsured Products are ineligible for claims.
Force Majeure
Events beyond The Company's control, such as riots, wars, natural disasters, strikes, and pandemics, constitute force majeure. The Company is exempt from obligations during such events but will endeavor to mitigate effects and resume contractual obligations post-event. Pre-event obligations and payments are not waived.
Payment
10.1 Payment is required at order placement unless otherwise written. Payment methods include online card payment, bank transfer, or, with prior agreement, cash or cheque.
10.2 Failure to pay results in order deferral or cancellation, interest charges, legal fee recovery, and advance payment for future orders.
10.3 Open Account facilities are subject to credit investigation and can be withdrawn without notice.
10.4 Accepted payment methods are bank transfer, Visa/Mastercard, cash, and cheque. Overdue invoice settlement is required for new order processing.
Retention of Title and Risk
11.1 Title to Products transfers to The Customer post full payment. Risk transfers upon delivery or collection, or to the carrier if a third party is involved.
Documentation
12.1 The Company assists in obtaining shipment documentation but is not responsible for importing country acceptance.
12.2 Documentation, inspection, or other order-related services are chargeable to The Customer.
Jurisdiction
13.1 UAE laws govern these terms and conditions.
13.2 The Company can assign or subcontract its rights/obligations. The Customer requires written consent from The Company to assign the Contract